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At the time of delivery, if you receive a damaged or defective product, or it doesn’t match our original specifications, Sahasrara Constructions Pvt. Ltd. gives you the following options for returning the product:

• Rectify/Replace the returned product.

• Exchange with another product, wherein the new product exceeds the order value of the returned product, you will be required to pay the extra amount. If the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.

One way or the other, you will end up with a great product!

How do I request a return?

Please connect with our concerned executive, or you can write to puneeth@sahasrara.co.in

What is the 72-hour inspection policy?

Once you notify Sahasrara Constructions of a return request, we will make sure that the assigned executive visits your site to inspect the product. If applicable, your return will be initiated in just 72 hours.

When will I receive a replacement?

When a return is accepted, the timeline for the replacement to reach you may vary from product to product. A Sahasrara representative will keep you informed at all times, and we will make all efforts to make your new product reach you very soon.

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Cancellations

Changed your mind? Sahasrara understands and we’re happy to offer you a refund in accordance with the Sahasrara cancellation policy.

Canceling your project

In the unlikely event that you decide to cancel your project within 7 days after paying the booking amount (50% of project value), Sahasrara will offer a full refund of the booking amount. There will be no refund on the cancellation post 7 days of paying the booking amount. 

As each client gets access to a design team who personally works on designs and concepts for their home — putting in a lot of time and hard work — we are unable to offer a refund after 7 days of booking.
 

Cancelling/ replacing product(s) in your order

Design stage: Any product in the tentative quotation can be replaced or removed while you’re still discussing designs with your team i.e. till the Sales Order is not created.

Post final order: Because each item is made to order, Sahasrara cannot offer to cancel, replace or modify items once the final order is placed i.e. a sales order is created. However, please be assured that your design team will always explicitly discuss all items with you before placing orders.

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Payment methods

Sahasrara constructions offer multiple online and offline payment options to make your interior purchase hassle-free.
 

1. Online Payments

Every quotation shared with you will include an online payment link. The payment is processed through a secure RazorPay gateway and you can use it to pay through all major credit cards, debit cards, UPI, and wallets.
 

If you prefer a bank/wire transfer, contact your designer for payment details.
 

2. Offline payments

To opt for this method, speak to your assigned executive. All cheques or drafts must be in the favour of SAHASRARA CONSTRUCTIONS PRIVATE LIMITED.
 

Transaction security guarantee

Sahasrara Constructions respects your financial privacy, and we guarantee the security of all online transactions made with us. Transactions are secured via Razorpay, 
 

Transaction failures

In the event of a failed online transaction, no amount is deducted from your account or card. When making the payment, please ensure that you are connected to a stable internet connection, and all entered details are correct, as these often result in transaction failures.

Should you still need any assistance with your payment, please write to us at puneeth@sahasrara.co.in. Our team will reach out to you regarding the issue.